Effective Date: [2025-09-17]
Thank you for choosing BeautyODM as your trusted sourcing platform for medical beauty equipment.
BeautyODM is committed to providing transparent, fair, and trustworthy supplier information so that global buyers can make confident purchasing decisions.
Although BeautyODM does not directly sell or ship products, we require all partnered suppliers to follow fair and clear return and warranty standards.This policy explains how returns work on our platform and what buyers can expect.
We want every user to feel 100% confident in their sourcing decisionsThat’s why BeautyODM offers a 30-day satisfaction guarantee, allowing you to initiate a return request with the supplier within 30 days of receiving your equipment.
All suppliers listed on BeautyODM must provide buyers with a 30-day evaluation period, meaning customers have 30 days after receiving the product to request a return or refund directly from the supplier.
BeautyODM monitors supplier performance to ensure fairness, transparency, and compliance.
To qualify for supplier return approval, the following conditions generally apply:
The product was purchased directly from the supplier listed on BeautyODM.
The product must remain in original condition unless the issue is related to defects, damage, or incorrect delivery.
All accessories, manuals, packaging, and promotional items should be included when returning.
Buyers must contact the supplier for authorization before returning any item.
Buyers may request a return from the supplier under the following conditions:
Manufacturing defects or workmanship issues
Damage during shipping (verified by logistics documentation)
Received incorrect model, specification, or color
Product does not meet expectations within 30 days, and the supplier’s policy allows return of unused machines
Each supplier may offer additional return rights depending on their policy.
The following categories are typically non-returnable:
Products damaged due to customer misuse or unauthorized modification
Consumable or wearable components (e.g., tips, filters, lenses, handles), unless defective upon arrival
Customized OEM/ODM equipment (except manufacturing defects)
Products not purchased from suppliers listed on BeautyODM
Items outside the supplier’s return window
BeautyODM does not determine refund eligibility; this is managed solely by the supplier.
If you believe your product qualifies for a return:
1.Contact the supplier directly using the details provided in your order confirmation.
2.Provide the supplier with:
Order number
Product model
Issue description
Photos or videos (if applicable)
3.The supplier will issue a Return Merchandise Authorization (RMA) if the request meets their conditions.
4.BeautyODM can help facilitate communication, but the supplier makes the final approval.
BeautyODM does not issue RMA numbers and cannot approve or deny returns.
Once the supplier receives and inspects the returned product:
Refunds will be processed according to the supplier’s official return policy.
Refunds will be issued using the buyer’s original payment method.
Processing times depend on the supplier and the buyer’s financial institution.
BeautyODM does not receive or hold customer payments, so we cannot issue refunds directly.
Depending on the situation:
Wrong item shipped
Product arrived damaged
Manufacturing defects occurred
Supplier made an operational error
Wrong model/specification ordered by buyer
Buyer changed their mind
Buyer wants to return unused product without defects (based on supplier policy)
Shipping policies may vary by supplier.
All warranty terms are provided by the supplier.
Common coverage includes:
• 1–2 year warranty for core components
• Lifetime technical support
• Free remote diagnostics and training
BeautyODM monitors supplier performance to ensure long-term reliability.
Although we do not sell products, we ensure fairness by:
Verifying supplier identities & business licenses
Requiring suppliers to provide clear return/refund policies
Monitoring dispute cases
Providing mediation support when communication fails
Maintaining transparent, unbiased sourcing information
Our mission is to build the most fair, reliable, and efficient sourcing environment in the medical beauty equipment industry.
For assistance in contacting a supplier or verifying their policy:
Contact Email: info@beautyodm.com
Monday–Saturday, 8:30am–6:00pm
